| Real-Time Communication |
| Real-time Chats |
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| Multiple Chat Requests |
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| Operator-to-Operator Chats |
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| "Party is typing" Notify |
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| Email Signature |
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| Auto Save Transcripts |
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| Search Transcripts |
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| Department Share Transcripts |
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| Email Transcripts |
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| Capture Visitor Data |
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| Sales and Marketing |
| Ad Tracking (Track'it) popular! - |
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| Track Visitor Refer URL popular! |
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| Initiate (Proactive) Chat |
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| PUSH HTML pages popular! |
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| Customization and Administration |
| Operator Console Monitor |
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| Operator Online/Offline Activity Monitor |
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| Department Chat Icons Exclusive! |
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| TEXT LINK to support |
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| Remote Administration |
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| Time Zone Setup |
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| Spam Blocking |
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| Chat Window Themes |
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| Reporting and Stats |
| Operator Rating System |
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| Visitor Traffic Monitor popular! |
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| Daily Request Reports |
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| Log Transcripts |
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| Efficiency Control |
| Hidden Departments |
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| Traffic Monitor Refresh Rate |
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| Knowledge Base (FAQ) Integration |
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| Assign Operator to Multiple Departments popular! |
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| Operator Auto-Reconnect |
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| Canned Responses |
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| Canned Commands |
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| Department Canned Responses |
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| Set Operator Request Order |
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| Request Load Balancing |
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| Request Polling |
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| Set Request Polling Type |
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| Transfer Calls |
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| Support Hour Message |
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| Sound Request Alert |
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| Leave a Message |
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| Source Code Advantage |
| Runs on Your Server and Domain |
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| Modify the Source Code |
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